1 Our Commitment to Responsible Gaming
At jz011, responsible gaming is not a legal checkbox — it is a core part of who we are as a platform. We believe that gambling should be a form of entertainment, not a source of financial distress or personal harm. Our entire responsible gaming framework is built around that belief, and it informs every product decision, support interaction, and policy we implement.
jz011 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We understand that gambling carries inherent risk and that a meaningful minority of players may develop patterns of behaviour that are harmful to themselves or others. Acknowledging this reality is the first step toward addressing it responsibly.
Our responsible gaming programme provides every jz011 player with a comprehensive suite of account management tools, proactive monitoring by our compliance and player welfare teams, and direct access to specialist support resources. We also work hard to ensure that information about responsible gaming is visible, accessible, and written in plain English — not buried in fine print.
Core Principle: Gambling at jz011 should always be a choice made freely, with full knowledge of the risks, within financial limits that you are comfortable with, and for the purpose of entertainment. If at any point gambling stops feeling like entertainment, please use the tools on this page or contact our support team immediately.
2 Age Restriction — 18+ Only
jz011 operates an absolute minimum age policy: no person under the age of 18 is permitted to register, deposit, wager, or collect winnings on jz011 under any circumstances. 18+
This policy is enforced at multiple levels. At registration, all players are required to declare that they are 18 years of age or older. Before any withdrawal above a threshold amount is processed, jz011's KYC verification process confirms the player's date of birth against a government-issued identity document — such as a Bangladesh National Identity Card, Passport, or Driver's Licence.
Where jz011 has reasonable grounds to suspect that a player may be under 18, the account is suspended immediately pending age verification. Any funds deposited by a player found to be underage will be returned to the payment method used, and the account will be permanently closed.
Why Age Verification Matters
Young people are particularly vulnerable to the harms associated with gambling. Adolescent brains are still developing impulse control and risk-assessment capabilities, making them significantly more susceptible to developing addictive patterns of behaviour. By enforcing strict age verification, jz011 plays its part in protecting young Bangladeshis from these harms.
If You Suspect a Minor Is Using jz011: If you have reason to believe that someone under the age of 18 has gained access to a jz011 account — including through the use of a parent's or guardian's login credentials — please contact our support team immediately via live chat or at [email protected]. We will investigate and act promptly.
3 Player Tools & Account Controls
jz011 provides a full suite of responsible gaming tools that can be accessed and activated directly from your account dashboard at any time. These tools are designed to help you maintain control before a problem develops — not just as a crisis measure. Using them is a sign of smart, informed play, and jz011 actively encourages all players to set appropriate limits from the moment they open an account.
Deposit Limits
Set a maximum amount you can deposit over a rolling 24-hour, 7-day, or 30-day period. Choose an amount in Bangladeshi Taka (৳ BDT) that reflects your disposable entertainment budget. Decreases to deposit limits take effect immediately. Increases require a 7-day cooling-off period before they come into force, giving you time to reconsider.
Loss Limits
Define the maximum amount you are prepared to lose over a given period. Once your net losses reach the limit you have set, jz011 will prevent further wagers until the period resets. Loss limits are one of the most effective responsible gaming tools available, as they directly address the risk of chasing losses — one of the most common warning signs of problem gambling.
Session Time Limits
Set a maximum session duration after which jz011 will alert you to take a break. You can configure hard-stop limits that end your session automatically, or softer reminder alerts that let you decide whether to continue. Session data including time played and net result is displayed at the end of every session.
Time-Out (Short Break)
Activate a time-out from your dashboard to pause all gaming activity for a set period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot access any games or place any bets. Your account balance is preserved and withdrawals remain available. Time-outs cannot be cancelled early once activated.
Marketing & Bonus Opt-Out
You can opt out of all promotional communications and bonus offers at any time through your account settings. This includes BPL cricket season promotions, Eid bonuses, and Pohela Boishakh special offers. Removing bonus incentives from your experience can help reduce the temptation to deposit more than you originally intended.
All of the above tools are available 24 hours a day, 7 days a week via your jz011 account dashboard. If you have difficulty accessing your dashboard or need assistance setting up any of these tools, our support team is available around the clock via live chat.
4 Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on jz011. It is designed for players who feel that their gambling has become, or is at risk of becoming, a serious problem. When you self-exclude, your jz011 account is blocked from all gaming activity for the duration you specify.
How to Self-Exclude on jz011
Log In to Your Account
Access your jz011 account via the login page. If you are unable to log in due to a forgotten password or other issue, contact our support team directly and request self-exclusion — we will process it immediately on your behalf without requiring you to log in yourself.
Navigate to Responsible Gaming Settings
Inside your account dashboard, locate the "Responsible Gaming" section. This is accessible from the main account menu and is always prominently displayed — it should never require more than two clicks to reach from your home screen.
Select Self-Exclusion and Choose Your Period
Choose from the following self-exclusion durations: 6 months, 1 year, 2 years, 5 years, or Permanent. We recommend choosing a longer period than you think you need — you can always apply to have a temporary exclusion reviewed after the minimum period has elapsed, but you cannot shorten it early.
Confirm and Receive Confirmation
After confirming your self-exclusion, jz011 will immediately block your account from all gameplay. You will receive a confirmation email to your registered address. Any active sessions are terminated immediately. Your account balance is preserved and withdrawal of existing funds is available via our support team.
Seek Additional Support
Self-exclusion from jz011 is an important step, but for players with serious gambling concerns we strongly recommend combining it with professional counselling or a support programme. See the Support & Resources section below for guidance on where to find help in Bangladesh and internationally.
Important: Self-exclusion on jz011 applies to your jz011 account only. If you are concerned about gambling across multiple platforms, we encourage you to contact each platform individually to request exclusion. Seeking support from a gambling counsellor can help you develop a comprehensive strategy for managing gambling across all channels.
5 Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is becoming harmful. If you recognise several of these patterns in your own behaviour, we encourage you to use jz011's responsible gaming tools immediately and to reach out for professional support.
Spending more money on gambling than you can afford to lose, or gambling with money set aside for essential expenses such as rent, food, or utilities
Chasing losses — increasing your bets or depositing more money in an attempt to recover money you have already lost
Lying to family members, friends, or colleagues about how much time or money you spend gambling
Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce or stop gambling
Gambling as a way to escape stress, depression, anxiety, or other negative emotions rather than for entertainment
Borrowing money, selling possessions, or neglecting financial obligations in order to fund gambling activity
Repeatedly failing to stick to limits you have set for yourself, or rationalising why it is acceptable to exceed them "just this once"
Neglecting work, studies, family responsibilities, or personal relationships because of time or money spent gambling
Recognising these signs — in yourself or in someone you care about — is the most important first step. Problem gambling is a recognised condition and effective support is available. Please do not wait until a crisis point before seeking help.
6 Support & Resources
jz011's support team is available 24 hours a day, 7 days a week and is trained to assist players who have concerns about their gambling behaviour. You can contact us at any time via live chat inside your account dashboard, or by email at [email protected] — please note that this email address is provided as plain text only and is not a clickable link.
In addition to jz011's own support, we encourage players who are experiencing difficulties to reach out to dedicated gambling support organisations. While specialist gambling helplines specific to Bangladesh are still developing, the following types of support are available:
Types of Available Support
- Counselling and Therapy: Qualified counsellors with experience in behavioural addictions can provide one-on-one support for problem gambling. Many counsellors in Dhaka, Chittagong, and other major Bangladeshi cities offer sessions on a sliding scale of fees. Your GP or a mental health professional can provide a referral.
- Support Groups: Peer support groups following models similar to Gamblers Anonymous offer community-based recovery support. These groups provide a confidential environment where people with shared experiences support one another. Ask a local mental health charity or community health worker about groups available in your area.
- Family and Friends Support: If you are concerned about a family member's gambling, organisations similar to Gam-Anon provide guidance for people supporting a loved one with a gambling problem. Supporting someone with problem gambling can be extremely stressful, and dedicated support for family members is just as important as support for the player themselves.
- Online Resources: A number of international organisations — including Gamblers Anonymous International and the Global Council on Problem Gambling — maintain online resources, self-assessment tools, and helpline directories. These resources are accessible in English and can provide immediate guidance regardless of your location within Bangladesh.
- Crisis Support: If gambling-related stress is affecting your mental health severely, please seek immediate support from a mental health crisis line or attend the emergency department of your nearest hospital. Your mental health is the priority — financial and gambling problems can be addressed, and help is available.
jz011 Support Team: Our responsible gaming specialists are available around the clock. If you contact us and tell us you are struggling with your gambling, we will not judge you. We will help you activate the most appropriate account controls for your situation and, where relevant, point you toward appropriate professional resources. Reaching out is the right decision.
7 Protecting Minors
If you share a device, computer, or mobile phone with children or young people, it is important to take steps to ensure that they cannot access jz011 or other gambling platforms. The following practical measures are recommended for parents and guardians:
- Never share your login credentials with anyone, including family members. Your jz011 username and password should be known only to you.
- Log out of your jz011 account after every session, especially on shared devices. Do not rely on browser autofill or saved passwords on devices that children can access.
- Use parental control software on shared devices. A range of free and paid-for parental control applications allow you to block access to gambling websites. Popular options include Google Family Link (for Android devices), Apple Screen Time (for iOS), and dedicated browser extension tools.
- Talk to young people about gambling in an age-appropriate way. Helping children understand the concept of probability, risk, and the fact that gambling is designed for adults is a valuable part of media literacy education.
- Report concerns to jz011 immediately if you believe a minor has accessed your account or attempted to create their own account using false information. Contact us via live chat or at [email protected].
jz011 takes the protection of minors extremely seriously. Any confirmed case of underage access results in immediate account closure and — where appropriate — a report to relevant authorities.
8 Contact Us About Responsible Gaming
If you have any questions about jz011's responsible gaming tools or policies, or if you need immediate help with a gambling concern, please do not hesitate to reach out. Our team is trained, empathetic, and available around the clock.