Privacy Policy for jz011

1 Data We Collect

jz011 collects personal data from you in several ways: directly when you register an account, make a deposit, or contact our support team; automatically through your use of the Platform; and, in limited circumstances, from third-party identity verification and payment processing partners. The categories of personal data we collect are described below.

1.1 Registration Data

When you create a jz011 account, we collect the following information that you provide voluntarily:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify that you meet the 18+ age requirement)
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh)
• Email address
• Mobile phone number
• Preferred username and password (password stored in hashed form only — never in plain text)

1.2 Identity Verification (KYC) Data

To comply with anti-money-laundering principles and to enable full withdrawal access, jz011 conducts a Know Your Customer (KYC) verification process. During KYC, you may be asked to submit:

• A scanned or photographed copy of a government-issued photo identification document (National Identity Card, Passport, or Driver's Licence)
• Proof of residential address (utility bill, bank statement, or similar document dated within the past three months)
• A selfie or liveness photograph for facial match purposes

KYC documents are processed by jz011's internal compliance team and, where applicable, by a certified third-party identity verification service. These documents are retained for the period required under applicable anti-money-laundering obligations and then securely deleted.

1.3 Financial Transaction Data

When you make deposits or withdrawals, jz011 records transaction data including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard), transaction amounts in Bangladeshi Taka (৳ BDT), transaction timestamps, and transaction reference numbers. Full payment account numbers are not stored by jz011 — only the last four digits or a masked identifier is retained for your records.

1.4 Gameplay and Betting Data

jz011 records all gameplay activity associated with your account. This includes bets placed, games played, stakes wagered, outcomes, winnings and losses, session durations, and bonus transactions. This data is necessary for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

1.5 Technical and Device Data

When you access jz011, our servers and analytics systems automatically collect certain technical data, including:

Data Type	Examples	Purpose
IP Address	Your device's public IP at time of login	Security, fraud prevention, geographic verification
Device Information	Device type, OS version, browser type and version	Platform optimisation, technical support
Session Data	Login timestamps, session duration, pages visited	Security monitoring, responsible gaming
Referral Source	URL that directed you to jz011.app	Marketing attribution, platform analytics

1.6 Communications Data

When you contact jz011's support team via live chat or email, we retain a record of those communications — including your messages, our responses, timestamps, and any attachments — for quality assurance, training, and dispute resolution purposes.

2 How We Use Your Data

jz011 uses the personal data we collect for the specific, legitimate purposes listed in this section. We do not use your data for any purpose that is incompatible with the original reason it was collected without first obtaining your explicit consent.

2.1 Account Operation and Service Delivery

The primary purpose for which we collect personal data is to operate your jz011 account and deliver the services you have signed up for. This includes processing your registration, verifying your identity and age, processing deposits and withdrawals in BDT, recording your gameplay history, applying bonus promotions, and providing customer support.

2.2 Security and Fraud Prevention

jz011 uses technical data, transaction data, and gameplay data to detect and prevent fraudulent activity, account takeovers, money laundering, multi-accounting, and other forms of Platform abuse. This includes automated monitoring systems that flag unusual activity for human review by our compliance team.

2.3 Legal and Regulatory Compliance

Certain categories of personal data — particularly KYC documentation and financial transaction records — are retained because jz011 is required to do so under applicable anti-money-laundering principles. We may also use or disclose personal data in response to lawful requests from law enforcement or regulatory authorities.

2.4 Responsible Gaming

jz011 uses your gameplay data, session data, and account activity to monitor for patterns that may indicate problematic gambling behaviour. This includes automated alerts for unusual session lengths, rapid loss sequences, or deposit patterns that deviate significantly from your established norms. Where such patterns are detected, our responsible gaming team may make proactive contact. This data use is in your interest and is a core part of our duty of care to every player on the Platform.

2.5 Platform Improvement and Analytics

We use aggregated and anonymised usage data to understand how players interact with the jz011 Platform, which games and features are most popular, and where technical improvements are needed. This analytics data cannot be used to identify you individually and is used solely to improve jz011's products and services.

2.6 Marketing Communications

With your consent, jz011 may use your email address and/or mobile number to send you information about promotions, bonuses, seasonal offers (such as those related to BPL cricket season, Eid, or Pohela Boishakh), and new features on the Platform. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting our support team. Withdrawal of marketing consent does not affect your ability to use jz011's core services.

3 Data Sharing & Disclosure

jz011 does not sell or trade your personal data. We share personal data only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose.

3.1 Game and Technology Providers

jz011's Platform is powered by a number of certified third-party game studios and technology vendors, including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a pseudonymous player identifier and session token) to deliver their games. They do not receive your full name, address, payment details, or other personally identifying registration information. All third-party game providers used by jz011 are required to maintain data security standards consistent with this Privacy Policy.

3.2 Payment Processing Partners

To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard, jz011 must share the transaction data necessary to initiate, authenticate, and confirm each payment. This data sharing is essential for the financial operation of your account and is carried out under the data protection terms of each payment partner's own privacy policy.

3.3 Identity Verification Services

Where jz011 uses a certified third-party KYC verification provider, your identity documents and facial match data are transmitted securely to that provider for processing. The provider is contractually prohibited from using your data for any purpose other than the KYC verification requested by jz011.

3.4 Legal Disclosure

jz011 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or regulatory instruction. In such cases, jz011 will disclose only the minimum data necessary to satisfy the legal requirement and will, where permitted by law, notify you of the disclosure.

4 Cookies & Tracking

jz011 uses cookies and similar tracking technologies to operate and improve the Platform. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session, language preference, and display settings — so that your next visit is faster and more convenient. Cookies cannot execute programmes, deliver viruses, or access files on your device.

4.2 Types of Cookies Used by jz011

Cookie Type	Purpose	Duration
Essential Cookies	Keep you logged in, maintain your session, prevent CSRF attacks. Cannot be disabled without breaking core functionality.	Session / up to 30 days
Functional Cookies	Remember your display preferences, game sound settings, and last-played game category.	Up to 12 months
Analytics Cookies	Collect anonymised usage data to help us understand how the Platform is used and where improvements are needed.	Up to 24 months
Security Cookies	Support fraud detection, rate limiting, and unusual login pattern identification.	Session / up to 7 days

4.3 Managing Cookies

You can manage or disable non-essential cookies through your browser's settings. Please note that disabling essential cookies will prevent you from logging in to your jz011 account and using core Platform features. Instructions for managing cookies are available in the help documentation for all major browsers including Chrome, Firefox, Safari, and Edge. Disabling analytics or functional cookies will not prevent you from playing games or making transactions on jz011.

5 Data Security

jz011 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are proportionate to the sensitivity of the data being protected and are reviewed and updated regularly.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data in transit between your device and jz011's servers is encrypted using current SSL/TLS protocols. The padlock icon in your browser's address bar confirms that your connection is secure.
• Password Hashing: Your account password is never stored in plain text. jz011 uses a strong one-way cryptographic hashing algorithm to store passwords, meaning that even jz011 staff cannot read your password.
• Two-Factor Authentication (2FA): jz011 offers optional two-factor authentication on all accounts. We strongly encourage all players to enable 2FA, which adds a second layer of security beyond your password.
• Access Controls: Access to personal data held in jz011's systems is restricted to staff members who require it to perform their job functions. Access is granted on a least-privilege basis and is regularly audited.
• Encrypted Data Storage: Sensitive data fields — including KYC document references and financial identifiers — are encrypted at rest in jz011's database.

5.2 Organisational Security Measures

All jz011 staff who handle personal data are trained in data protection principles and are bound by confidentiality obligations. jz011 conducts regular internal reviews of its data handling procedures. In the event of a data security incident that affects your personal data, jz011 will notify you promptly via your registered email address, providing details of the incident, the data affected, and the steps jz011 is taking to address it.

6 Data Retention

jz011 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The retention periods below represent our standard practice; actual retention in specific cases may differ where required by law or ongoing dispute resolution.

6.1 Active Account Data

While your jz011 account is active, we retain all account registration data, gameplay history, transaction records, and responsible gaming data associated with it. This data is necessary for the ongoing operation of your account and for our compliance obligations.

6.2 Closed Account Data

Following the closure of a jz011 account — whether at your request or by jz011 — we retain your personal data for a minimum of five years from the date of closure. This retention period exists to comply with anti-money-laundering record-keeping requirements, to support the resolution of any post-closure disputes, and to enforce self-exclusion restrictions where applicable.

6.3 KYC Documents

Identity verification documents submitted during the KYC process are retained for the duration of your account's active life plus the five-year post-closure period described above, unless a longer retention period is required by applicable law. At the end of the retention period, KYC documents are securely and permanently deleted.

6.4 Support Communications

Live chat transcripts and email correspondence with jz011's support team are retained for three years from the date of the communication, or for the lifetime of your account plus three years, whichever is longer. These records support dispute resolution, quality assurance, and staff training.

6.5 Marketing Data

If you have consented to marketing communications, your contact details and marketing preferences are retained until you withdraw your consent. Following withdrawal of consent, your details are removed from active marketing lists within 10 business days, though they may remain in archived records for the standard retention periods described above.

7 Your Privacy Rights

As a player on jz011, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. We will respond to all verified data rights requests within 30 days of receipt.

7.1 Right of Access

You have the right to request a copy of the personal data that jz011 holds about you. This is sometimes called a Subject Access Request (SAR). We will provide the data in a structured, commonly used, machine-readable format. We may need to verify your identity before processing a SAR to ensure that data is not disclosed to an unauthorised party.

7.2 Right to Rectification

If any personal data that jz011 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Where corrections affect your identity or financial data, supporting documentation may be required. Corrections to account details (such as email address or phone number) can typically be made by contacting support directly.

7.3 Right to Erasure

In certain circumstances, you have the right to request that jz011 delete your personal data. This right is subject to limitations where retention is required for legal compliance purposes — for example, anti-money-laundering record-keeping obligations mean that transaction records must be retained for the period specified in Section 6, even following a request for erasure. Where erasure is not possible in full, jz011 will explain which data must be retained and why.

7.4 Right to Restriction of Processing

You may request that jz011 temporarily restrict the processing of your personal data — for example, while the accuracy of the data is being verified following a rectification request. During a restriction, jz011 will store the data but not use it for any active processing purposes beyond storage.

7.5 Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes. You can exercise this right at any time through your account preferences page, which allows you to opt out of email marketing, SMS marketing, or both. Alternatively, contact our support team. Marketing opt-outs take effect within 10 business days.

7.6 Right to Data Portability

Where processing is based on your consent, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted to another data controller where technically feasible. Please contact support to discuss data portability requests, as the feasibility of transfer will depend on the receiving system's capabilities.

8 Policy Updates & Contact

8.1 Updates to This Privacy Policy

jz011 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify active players via a notice displayed upon their next login or by email to their registered address. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically, particularly before making a new deposit or providing any additional personal information.

Continued use of the jz011 Platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you must stop using jz011 and may request account closure as described in the Terms & Conditions.

8.2 Contacting jz011 About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about how jz011 handles your personal data, please contact our support team in the first instance:

• Live Chat: Available 24 hours a day, 7 days a week via your jz011 account dashboard. This is the fastest channel for privacy queries and typically receives a response in under 5 minutes.
• Email: [email protected] — please note that this email address is displayed as plain text only and is not a clickable link. Responses to written privacy queries are provided within 2 business hours during Bangladesh Standard Time (UTC+6) business hours.

When contacting us about a data rights request, please include your registered account username, a description of the right you wish to exercise or the query you have, and, where relevant, a reference to the specific data concerned. This will allow our team to locate your records promptly and respond accurately.